Effective Date: April 23, 2025
Chalio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at chalio.co and any related services.
We collect the following categories of information: (a) Account Information: when you create an account, we collect your username, email address, password (encrypted), and optional profile bio and photo. (b) Financial Information: we do not store your payment card details directly. All payment information is processed and stored by Stripe, Inc. We store records of transaction amounts, competition entries, and prize records for platform operation purposes. (c) Competition Data: we collect and store all challenges you create, competition entries you place, free predictions you make, proof submissions you upload, and outcomes associated with your account. (d) Usage Data: we automatically collect information about how you interact with the Platform, including IP address, browser type, pages visited, time spent, and referring URLs. (e) Communications: if you contact us directly, we may retain records of that correspondence.
We use the information we collect to: operate and maintain the Platform; process transactions and distribute prizes; verify your identity and prevent fraud; send you account-related notifications; improve the Platform and develop new features; comply with legal obligations; enforce our Terms of Service.
We do not sell your personal information to third parties. We may share your information with: (a) Stripe, Inc. for payment processing — Stripe's privacy policy applies to their handling of your payment data; (b) Supabase for database hosting and storage; (c) Vercel for platform hosting; (d) Law enforcement or government agencies when required by law or to protect the safety of any person; (e) Successors in the event of a merger, acquisition, or sale of assets, with notice provided to you.
Your username, profile photo, win/loss record, challenge history, and reputation score are publicly visible on the Platform by default. Do not post information in your profile or challenges that you wish to keep private.
We retain your account data for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or financial compliance purposes.
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), encrypted password storage, and access controls. However, no method of transmission over the internet is 100% secure. You use the Platform at your own risk.
Depending on your location, you may have the right to access, correct, or delete your personal information; opt out of certain data uses; and lodge a complaint with a data protection authority. To exercise these rights, contact us at info@chalio.co. California residents may have additional rights under the CCPA.
We use cookies and similar tracking technologies to operate the Platform and understand usage patterns. You may disable cookies in your browser settings, but some features of the Platform may not function properly as a result.
Chalio is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests, contact us at info@chalio.co